SUPPORT
We’re Here to Help.
Have a question or need assistance? Reach us by phone, email, or chat. Our US-based team is ready to help.
Average response time: under 2 minutes on chat, under 24 hours on email.
1-800-544-4441
Mon–Fri 8AM–8PM ET
Sat 9AM–5PM ET
Call Now
support@standupwireless.com
We respond within 24 hours
Include your account number for faster help
Send Email
Chat with an agent
Mon–Fri 8AM–8PM ET, Sat 9AM–5PM ET
Fastest way to get help - avg. under 2 minutes
Start Chat
COMMON ISSUES
Quick Fixes for Common Problems
Most issues can be resolved in a few steps. Find your issue below before contacting support.
ISSUE 1
My SIM isn’t working / No service
Try these steps in order:
- 1. Restart your phone - power off completely, wait 30 seconds, power back on
- 2. Check that your SIM card is properly seated - remove and reinsert it
- 3. Make sure Airplane Mode is turned OFF
- 4. Check your coverage - enter your ZIP code at /coverage to verify signal in your area
- 5. If using eSIM, go to Settings > Cellular and make sure your StandUp Prepaid line is enabled
Still not working? Contact us via chat for the fastest resolution.
- ISSUE 1: My SIM isn’t working / No service
- ISSUE 2: I ran out of data or minutes
- ISSUE 3: I want to change my plan
- ISSUE 4: My number port hasn’t completed
- ISSUE 5: I can’t log into My Account
- ISSUE 6: I want to cancel my service
QUICK ACTIONS
Manage Your Account
Skip the wait — handle most tasks yourself in under a minute.
Check My Balance & Usage 
/my-account
Top Up My Plan
/top-up
Change My Plan
/my-account/plans
Set Up Auto-Pay
/my-account/autopay
Track My Order
/track
Send Us a Message
We’ll Reply Within 24 Hours
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